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Utilities

Increase operational efficiency and boost customer satisfaction

Managers and engineers can leverage ELEMENT™ to forecast consumption, discover cross-sell and up-sell opportunities, reduce customer churn through personalised offerings, and more. BlackSwan’s ELEMENT enables utility companies to optimise operational efficiency and production levels, while boosting customer satisfaction and revenue growth. 

Comprehensive profiles are built for customers by incorporating relevant structured and unstructured data from internal and external sources using our Data Fabric approach and award-winning knowledge graphs. Rules-based engines, natural language processing, machine learning and other AI technologies analyse this information to derive insights like customer behavioural patterns and preferences.

Users can customise data integration, workflow orchestration, data visualisation, insight generation, recommendation factors, and more, to meet their company’s unique requirements.

 

Why BlackSwan?

 

 

    • 360-Degree Entity View

      Build a dynamic visual representation of customers, including consumers and businesses, with comprehensive information about them such as payment history, utility usage, payments due, all in compliance with privacy regulations.

       

    • Enhanced Customer Satisfaction 

      Analyse operational and customer data from your website, mobile applications, and social media platforms, including comments, to identify technical issues and gain insights into customer preferences and service improvements.

       

    • Customer Churn Prevention 

      Monitor changes in customer behaviour to determine how likely a customer is to churn, and target those who are on the verge of leaving with recommendations, promotions and offers based on their historical patterns and preferences.

       

    • Intelligent Demand Forecasting

      Construct a consumption knowledge base that correlates internal data such as usage patterns and customer location, as well as external data such as weather forecasts to determine the optimal levels for utility production.

About BlackSwan Technologies

BlackSwan Technologies is reinventing enterprise software through Agile Intelligence for the Enterprise – a fusion of data, artificial intelligence, and cloud technologies that provides unparalleled business value. Our multi-tiered enterprise offerings include the award-winning platform-as-a-service, ELEMENT™, which enables organizations to build enterprise AI applications at scale for any domain quickly and at a fraction of the cost of alternatives. BlackSwan and its global partners also provide industry-proven applications that are ready-made and fully customisable for rapid ROI. These offerings are generating billions of dollars in economic value through digital transformation at renowned global brands. The private company maintains gravity centers in the UK, Europe, Israel, the US, and Sri Lanka.