Careers

BlackSwan Technologies is seeking a brilliant and highly motivated Technical Account Manager DACH to join our rapidly growing team in Sri Lanka. If you are passionate about technology and delivering cutting edge technologies to the world's largest enterprises this job is for you.

Who you are:

You are a natural leader, bleeding edge technology savvy, with a proven track record leading the delivery of quality mission critical software, while customer facing customer stakeholders, and a burning passion to disrupt the data industry.

You have excellent analytical and problem-solving skills, strategic thinking, uncompromising work ethics and business results orientation. You lead by example, demonstrate strong cross-culture people management, and excellent communication and negotiation skills, and are excited to work at a start-up competing head-to-head with industry giants.

You share BlackSwan's commitment to winning.

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth is considered a key part of your success, and of ours. We offer a flexible work environment with a family-friendly work-life balance.

What a great candidate looks like:

• Proven experience leading complex, multi-disciplinary software projects using your engineering expertise, while managing relations with customers, partners and internals
• Solid technical background and hands-on experience with modern technologies (distributed big data processing, SQL\NoSQL analytics, SaaS, native cloud development) and familiarity of software best practices (data security\privacy, seamless scalability, data modeling)
• Equally at home educating high ranking officials of international enterprises with complex topics, as you are discussing the technical trade-offs in product development with engineers
• Ability to become a trusted advisor to customers.
• Native German speaker is a big plus
• Proven experience working for a multinational start up offering enterprise software
• Proven ability to distill customers’ pain points and business drivers, assist in their translation to business requirements and correctly identify priorities and dependencies
• Highly experienced in ushering projects through the entire project lifecycle, enforcing project schedules, identifying risks and clearly communicating them to project stakeholders
• Have good grasp of agile delivery, continuous implementation, lean startups, and multi-cultural management
• Experience gained in Financial services\Intelligence\Data\Cyber industries\Consulting – a big plus
• Master’s degree in Information Technology, Computer Science, Engineering or equivalent experiences

The opportunity we offer:

BlackSwanTechnologies.ai is seeking to fill a Customer Success Owner position for DACH, which will provide technical support for our customers, past deployment; Analyse customers’ requirements and needs and suggest features that may meet them; Address all product-related queries and educate customers to effectively use the product; Facilitate customers’ feedback on product performance, and potential new features or applications; Liaise with sales and customer success teams, providing accurate technical product and business knowledge to strengthen customer relationship and assist repeated-sales; Lead a high-performance team in a dynamic environment with rapidly changing priorities; Responsible for the delivery of cutting-edge, highly scalable enterprise software embedded with knowledge technologies, machine learning, deep learning, NLP, cloud agnostic serverless architecture, and open source intelligence.

Our team values a creative and empathetic approach to problem solving and strives to maintain rigorous quality engineering standards. We will give you the opportunity to implement game changing mission critical applications, from concept all the way to production.

We relentlessly solve problems. We win together.