Social Services

Deliver social services more efficiently with engaging citizen interactions

BlackSwan’s ELEMENT of Public Sector™ enables government departments to provide social services with higher levels of efficiency, while increasing citizen satisfaction, reducing operational costs, and promoting equitability. Our Data Fabric points to all of the data sources in the organisation, and our award-winning knowledge graphs compile the data about citizens from internal sources, open source intelligence, and other government agencies to build comprehensive profiles that reflect the most up-to-date information.

ELEMENT also streamlines case management for social workers. Digital workflows automate time-consuming and mundane tasks, and case-handling dashboards with data visualisation tools provide rich insights and instant feedback on case progress and impact. Social workers can also monitor relevant trends such as neighbourhood growth and leverage AI models to predict longer-term needs, including education, transportation and healthcare.

Why BlackSwan?

• • Dynamic Service Personalisation

    Analyse the behavioural patterns of your citizens to identify segments and tailor services. Customise the self-service experience and provide user recommendations.

     

  • Optimal Resource Allocation

    Examine up-to-the-minute demographic data from neighbourhoods and other relevant public sources and use predictive analytics to forecast demand for government resources in particular geographical areas.

• • Advanced Identity Verification

    Compare citizen data points – such as address and employment or business status – across accessible databases and public sources of information to assess which information is most up-to-date and accurate.