Customer 360 View

VALUE PROPOSITION

Meeting changing regulatory requirements seamlessly and minimising monetary losses
Modernising data infrastructure and governance without the need for an expensive centralisation project
Uncovering deep relationships using thorough visual representation of a consolidated global network
Enriching existing assets with fresh sources and insights to realise efficiencies in existing processes such as KYC

Creation of a holistic view of the clients and activities of a tier 1 bank using a Data Fabric concept actualised through the Knowledge Mesh capabilities of the ELEMENT of Customer 360 application, providing an up-to-date and accurate Single Customer View

BACKGROUND

The Top 30 bank had presence in over 50 international market

The bank served millions of global private, corporate and institutional entities and was experiencing inorganic growth

Entities were interacting with different business units having their own operational systems, which resulted in unsynchronised entity-related data

TARGETS

Meet the regulatory requirement for Single Customer View

Overhaul data organisation and data quality to enable investigations such as anti-bribery and corruption

Determine data up-to-dateness and accuracy, and resolve entities across a multitude of systems

Reduce siloed data assets and harmonise data sharing between teams

Identify and match entities and groups, align profiles, create a global network of enterprise relationships, and assess related risks

ADDRESSING THE NEED

Deployed ELEMENT’s Knowledge Mesh capabilities to consolidate information from a multitude of systems and divisions
Utilised configurable schema of any number of data points and enriched data from internal, external, structured and unstructured information
Identified specific entities across a multitude of sources accurately using market-leading Entity Resolution
Leveraged ELEMENT Knowledge Discovery’s Graph capabilities to conduct network-based investigations into anti-bribery and corruption and reputational risk for state-owned entities

Detailed entity overview incorporating metadata, unique identifiers and implied data from a variety of data sources

Other Use Cases

Modernising Data Quality & Governance

Modernisation of tier 1 bank’s data quality, governance and discoverability using a decentralised Data Fabric approach through the ELEMENT of Market Data application, providing unparalleled visibility and enforcement over data usage.[...]

Market Data Integration via a Managed Service

Transformation at a global trade credit insurer from complex 3rd-party data collection to an enterprise-wide managed service, providing greater flexibility to incorporate new data sources and reducing change management costs [...]

Behavior-Based Personalization

Gaining an individualized understanding of a leading credit card issuer’s millions of card holders. Highlighting multiple, fresh and unique insights used for personalization, leveraging only internal data sources due to regulatory requirements [...]

Improving Customer Journey

Improvement of customer journey for a world-leading outdoor parks and recreation company, by refining its understanding of guests’ behaviours and interactions using information from IoT devices and public data sources [...]